Terms and Conditions

 

This document describes the terms on which SORT YOUR S P A C E  would be happy to help you.    All clients will be asked to read and sign these Terms and Conditions before work can begin. 

Best Advice
Advice is given in good faith and it is always your decision to accept guidance on whether or not to keep particular possessions. SORT YOUR S P A C E  can't therefore accept responsibility for the consequences of such decisions. From time to time, I may handle items which have a potentially high market value. While I will always use my best endeavours to identify such items amongst your possessions, you acknowledge that I am not a valuer, nor do I have expertise to identify items of special value or rarity, nor am I qualified to advise on valuation matters for insurance purposes. 

Paper sorting. 
I am happy to assist with paperwork and form filling, however you accept that I am not a solicitor and will not be held legally liable for any advice given.  Any forms which need signing will be signed by yourself and you will take full responsiblitiy for their accuracy.

Handling goods
When I handle goods belonging to customers I take great care to look after them. Unfortunately, accidents may occur. I shall not be liable for losses or damage, howsoever caused, and rely on you to carry insurance at all times which adequately compensates you for losses or damage howsoever caused by me in my capacity as your agent.

Removal of items
Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion.  Disposal will not take place without your authorisation.

Limits of work
I will do all I can to help you achieve the state of organisation and tidiness you desire.  I am very happy to help you with cleaning, vacuuming or spider-chasing, as appropriate!  I'm also happy to help you relocate items to more appropriate physical locations.  However, we may well need to move heavy items during our work, and I prefer not to attempt any seriously heavy moving (e.g. a refrigerator) for the sake of my own back.  You may wish to have a friendly neighbour, relative or handyman lined up to assist if such moving proves necessary.

Hours of work
You will be charged for hours actually worked.  Whilst a booking will generally be made for a pre-agreed period of time, it's understood that it is not always possible to anticipate exactly how long will be needed.  A day's booking which turns out to involve five hours' work will therefore be charged for five hours and not seven!

Breaks and refreshments
If a session covers lunchtime, it's assumed we'll stop for a light lunch (e.g. I'll bring my own sandwiches).  We'll need to break occasionally for a few minutes - I'm happy to pause every two hours or so, but if you wish to stop more often (decluttering is physically and emotionally demanding) that's fine.  I won't charge you for long (e.g. lunch) breaks.

Cancellation
Both you and I have the right to cancel the contract due to unforeseen circumstances.  

Confidentiality and Privacy 
SORT YOUR S P A C E   is a professional service. I never divulge client information to third parties, nor any personal or business details that I may see in the course of my work (which, when decluttering, is generally unavoidable). 

The only way in which your situation may be mentioned to others is in the context of my own services, and is depersonalised and unidentifiable (e.g. "a client in Buckinghamshire", "John in North London").  It is helpful to be able to give examples to other clients of how particular situations can be addressed.  For example: how long it took to deal with a room of a certain size, the furniture that was used for storage, the solutions we found whilst working together.  If you are in agreement, I also like to take "before-and-after" photographs for use on my website, but this will only happen with your express permission.

 

Payment terms

  • 1. Charges for services will be levied at £20.00 per hour or fees as agreed beforehand.   An invoice will be issued on completion and payment is due preferably on the day or within 7 days.  All payments should be made by cheque made payable to SORT YOUR SPACE.
  • 2. Travel up to one hour from north Bristol is not charged. Beyond this travel charges are made up of the actual ticket cost of travel or 40p per mile by car. If travel time is in excess of one hour each way, an additional charge may be made for time taken to travel at £10 per hour. This will be made clear before the booking is accepted.
  • 3. Some jobs lasting longer than a day may involve further expenses in addition to my service charges and travel charges. Such further expenses will not be incurred without the prior approval of the customer. Examples of such further expenses include but are not limited to accommodation and subsistence.

Please indicate your acceptance of these terms by signing this letter and providing me with a copy when I arrive to begin working with you.

  

 

 

Jenny Berry

SORT YOUR S P A C E

 

Accepted and Agreed to

 

By................................................................................................................................

 

Date.............................................................................................................................